14pkr Privacy Policy — How We Protect Your Data in Pakistan

01 Who We Are

14pkr operates an online gaming platform available at 14pkr.pro, offering sports betting, live casino, slots, bingo and related gaming services to players in Pakistan. All account balances and transactions are denominated in Pakistani Rupees (PKR).

When this Privacy Policy refers to "14pkr", "we", "us" or "our", it means the platform and its operating team responsible for managing the 14pkr service. When it refers to "you" or "your", it means any individual who accesses, registers on, or uses the 14pkr platform.

This Privacy Policy applies to the 14pkr website, the mobile app, and all services accessible through your 14pkr account. By using the platform, you confirm that you have read and understood this policy.

02 Data We Collect

14pkr collects personal data in two main ways: information you provide directly and information generated automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required at registration)
• Email address and Pakistan mobile phone number
• Account password (stored in encrypted form — we never see your actual password)
• Identity documents submitted for KYC verification (such as CNIC or passport)
• Payment method details used for deposits and withdrawals (JazzCash number, Easypaisa number, bank account details, card details as applicable)
• Correspondence sent to our support team via live chat, email or ticket

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Session data including login times, session duration and pages visited
• Betting and gaming activity — games played, bets placed, outcomes, deposit and withdrawal history
• Cookie and tracking data (see Section 7 for full cookie details)

03 Why We Collect It

Every piece of data 14pkr collects has a specific purpose. The table below summarises what we collect and why:

Data Type	Purpose
Name, date of birth, email, phone	Account creation, identity verification, communication
Identity documents (CNIC etc.)	KYC verification before withdrawal processing
Payment method details	Processing PKR deposits and withdrawals securely
Betting and gaming activity	Account management, bonus calculations, fraud detection
IP address and device data	Security monitoring, duplicate account detection, fraud prevention
Session and navigation data	Platform performance improvement, responsible gaming monitoring
Support correspondence	Resolving queries, improving service quality

04 Legal Basis for Processing

14pkr processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as an account holder — including managing your account, processing transactions and verifying your identity.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform improvement and responsible gaming compliance — balanced against your rights and interests.
• Legal obligation: Processing required to comply with anti-money laundering obligations, fraud reporting and other applicable requirements.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time.

05 Payment Data

14pkr supports deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other mobile wallets. All payment transactions are processed in PKR.

Payment data is handled with particular care:

• Card transactions are processed through encrypted payment gateways. 14pkr does not store full card numbers on its own servers.
• JazzCash and Easypaisa mobile wallet numbers are stored against your account to facilitate withdrawals, but your wallet PIN is never collected or stored by 14pkr.
• Bank account details submitted for Raast or Bank Transfer withdrawals are stored securely and used only to process your withdrawal request.
• All payment method details must belong to you personally. Submitting payment details registered to another person is a breach of our Terms and Conditions and may result in account suspension.

06 KYC & Identity Verification

Know Your Customer (KYC) verification is required before your first withdrawal can be processed. This is standard practice on online gaming platforms and serves two purposes: confirming your identity and confirming that you are aged 18 or above.

During KYC you will be asked to submit:

• A clear photo or scan of a valid government-issued identity document — a Pakistan CNIC is the most commonly used option, though passport or other valid ID may also be accepted.
• In some cases, a selfie or a photo of you holding the document may be requested to confirm the document belongs to you.
• Proof of payment method ownership may be requested for large transactions.

KYC documents are reviewed by our verification team and stored securely. They are not shared with third parties except where legally required (for example, in response to a valid legal request from a relevant authority). Documents are retained for a period consistent with our data retention obligations and then securely deleted.

If your KYC submission is rejected, you will be informed of the reason and given the opportunity to resubmit with corrected documentation. Accounts where KYC cannot be completed may have withdrawal functionality restricted until verification is complete.

07 Cookies & Tracking

14pkr uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a plain summary of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited, how long sessions last, and where errors occur. This data helps us improve the platform.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent and can be disabled at any time via your browser settings or the cookie preferences panel.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the platform — you may not be able to stay logged in or access certain features.

08 Sharing Your Data

14pkr does not sell your personal data. We do not share your data with advertisers or unrelated third parties. Your data may be shared in the following limited circumstances:

• Payment processors: Transaction data is shared with payment service providers (JazzCash, Easypaisa, banking partners) to the extent necessary to process your PKR transactions.
• Identity verification services: KYC document data may be processed by a third-party verification provider under a data processing agreement that requires them to maintain equivalent security standards.
• Fraud prevention: Aggregated or anonymised data may be shared with fraud detection services to identify suspicious activity patterns.
• Legal requirements: Where required by applicable law or in response to a valid legal order from a competent authority, we may be required to disclose specific account data. We will only disclose what is legally required and will inform you where permitted by law.
• Business transfers: In the event of a merger, acquisition or transfer of the 14pkr platform, account data may transfer to the new operator. You will be notified of any such change and given an opportunity to close your account if you prefer.

09 Data Retention

We retain your personal data for as long as your account is active and for a period after closure to meet our legal and operational obligations. Specifically:

• Account data (name, email, phone, date of birth) is retained for the duration of your account and for a period following closure as required for legal compliance.
• Transaction records (deposit and withdrawal history, betting records) are retained for a minimum of five years following each transaction, consistent with anti-money laundering record-keeping obligations.
• KYC documents are retained for the period required by applicable regulations and then securely deleted.
• Support correspondence is retained for up to three years from the date of the last interaction.
• Marketing preferences and opt-in/opt-out records are retained until you permanently delete your account.

Once the applicable retention period has passed, data is securely deleted or anonymised. Anonymised data (which cannot be linked back to any individual) may be retained indefinitely for platform analytics and improvement purposes.

10 Your Rights

As a 14pkr account holder, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

We will respond to data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request. Note that certain data cannot be deleted while your account is active or while legal retention obligations apply — we will explain the reason if this is the case.

11 Security Measures

14pkr takes the security of your personal data seriously. The following measures are in place:

• Encryption in transit: All data transmitted between your device and 14pkr is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data including passwords and payment details is encrypted in storage.
• Access controls: Access to personal data within the 14pkr team is restricted on a need-to-know basis. Staff with access to sensitive data receive appropriate security training.
• Two-factor authentication: 2FA is available on your account and we encourage all players to enable it for additional protection.
• Fraud monitoring: Automated systems monitor for unusual account activity, including multiple login attempts, unusual betting patterns and suspicious payment behaviour.
• Incident response: In the event of a data breach that affects your personal data, we will notify affected users and take immediate steps to contain and investigate the incident.

While we take all reasonable technical steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your password strong and private, enable 2FA, and contact support immediately if you suspect unauthorised access to your account.

12 Children and Minors

14pkr is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of our registration and KYC process.

If we become aware that an account has been created by or on behalf of a person under 18, the account will be closed immediately, any balance will be voided, and all associated data will be deleted except where retention is required for legal or fraud investigation purposes.

If you believe a minor has registered on 14pkr, please contact our support team at the earliest opportunity so we can investigate and take action.

13 Changes to This Policy

14pkr may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable data protection requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

Where a change significantly affects how we process your personal data, we will notify active account holders by email or through an in-platform notification before the change takes effect. For minor clarifications or non-material updates, the revised policy will simply be published on this page.

We encourage you to review this page periodically. Continued use of the 14pkr platform after a policy update constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, you can reach us through the following channels:

• Live Chat: Available inside the platform after login — the fastest way to reach us.
• Email: [email protected] (plain text only — do not click an email link, copy the address manually into your email client).
• FAQ: Common privacy and account questions are answered at 14pkr.pro/faq.

We aim to acknowledge all data rights requests within 3 business days and to resolve them within 30 days. Complex requests may take longer — we will keep you informed of the timeline if that is the case.